Ten Thousand Coffees (10KC)

August 2021 – Present, Canada
Product Designer II

Collaborated with engineers and cybersecurity analysts to deliver features: redesigned navigation flow for the D3 app, technical documentations to help users program with D3, documentation CMS for security officers to post and standardize security procedures

D3 Security

January – August 2021, Canada
Product Designer

Collaborated with cybersecurity analysts to deliver features:

  • Enhanced navigation flow for the D3 security management app
  • Custom CMS tool for security officers to post and standardize security procedures.

Set a foundation on technical copywriting, and wrote technical documentations for D3's highly technical users.

Kickstarted user discovery and testing at D3; led internal workshops for user-testing and problem discovery with our internal teams and select clients.

New York City Mayor's Office

November 2020 – January 2021, Remote
Junior Product Designer

Collaborated with a team of senior designers and engineers to deliver digital services to New Yorkers.

Conducted user research and data synthesis for a service-finder project for elderly New Yorkers; consulted for government agencies and teams looking to digitize their operations and services

Contributed to the publication design of the Internet of Things strategy—the government's first ever guide on best practices for designing and building with IoT.

Emily Carr University of Art + Design

May 2020 – August 2020, Canada
Junior Product Designer

Designed, and launched the Graduate Show 2020—Emily Carr's first ever digital exhibition for over 400 students.

Delivered the first digital exhibition for the university, with over 80% adoption rate from graduating students. The digital show has since been adopted by the school, and has become a recurring annual event.